Support Center
How to reach us, what we commit to, and how to get a fast answer
Response Commitments
These are promises, not measured averages. Hold us to them.
Site down or checkout broken
Acknowledged within 2 hours, 09:00-21:00 (UTC+8)
Phone or WeChat first, then email so there is a written record
Something works incorrectly
Acknowledged within 1 business day, with a fix date in the reply
Email or the contact form
Change request or question
Answered within 1 business day; quoted in writing if it is billable
Email or the contact form
We do not staff a 24/7 hotline, and we will not claim to. Outside 09:00-21:00 (UTC+8), messages are queued and answered at the start of the next window.
What to Include in a Request
The more of this you send in the first message, the sooner we can reproduce the problem instead of asking questions.
- • The URL where it happens, and a screenshot or screen recording if you have one
- • What you expected to happen, and what happened instead
- • Device and browser, plus whether it also happens in another browser
- • When it started, and whether anything changed around that time
Self-service first
Many questions are already answered in writing:
Support Channels
All of these reach the same small team
Phone / WeChat
- 13911373183 · WeChat available
- 13426086861 · WeChat available
- Wisdom13161818898 · WeChat ID only
WeChat replies same day, 09:00-21:00 (UTC+8).
- mingxinai@agentmail.to Preferred for project inquiries
- 337681558@qq.com Business cooperation
- 13426086861@139.com Backup mailbox
Email replies within 1 business day.
Open a Support Request
Use the contact form for a written record, or email mingxinai@agentmail.to directly.